Patient Resources

Patient Portal

Use our secure patient portal to make an online payment and view your account. You'll need the email address we have on file to sign in. If you have trouble, call us at (865) 999-5988.

Open the Patient Portal

Insurance

We are in network with these plans:

• AARP
• Aetna
• Ambetter
• Amerigroup / Wellpoint
• BlueCross BlueShield
• BlueCare / TennCare
• BCBS Medicare Advantage (Sapphire, Ruby)
• Champ VA
• Cigna (Local, PPO, Choice Plus)
• Cigna HealthSpring
• Cigna Select
• GEHA
• Humana
• Medicare
• Medicare Supplemental Insurance
• Multiplan
• Tricare East
• Tricare for Life
• UMR
• UMWA
• Unicare
• United Healthcare
• Veterans Choice Program

We can still see patients with these plans, but they are out of network, so coverage varies:

• BrightHealth
• Cigna Connect
• WellCare
• UHC Exchange

Don't see your plan? Ask us to verify your benefits. We check coverage before any treatment.

Insurance update, November 2026: plans that use eviCore for radiation review plan to stop approving low-dose radiation therapy for benign conditions. What it means for you and how to help →

New Patient Paperwork

Save time at check-in: download, print and fill out your paperwork before your first visit. Bring it with you, or send it back by email to office@heelex.net or by fax to (865) 540-6104.

New Patient Intake Paperwork (PDF)

On your first visit, please bring your insurance card(s), a photo ID, and a list of your medications. If you couldn't fill out the paperwork ahead of time, arrive 10–15 minutes early.

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