Terms and Conditions
Effective 2026-05-18
By opting in to receive SMS messages from Heelex Medical (also known as HEELEX, LLC) ("we," "us," "our"), you agree to these Terms and Conditions ("Terms").
SMS Messaging Service
By providing my phone number, I consent to receive customer care messages from Heelex Medical. Message and data rates may apply.
Message Frequency
You will get more than one message from us unless you opt out. Messaging frequency may vary; on average, you will likely receive 1 to 4 messages per month. Heelex Medical reserves the right to alter the frequency of messages at any time to increase or decrease the total number of messages. Heelex Medical and carriers are not liable for delays or undelivered messages.
Message and Data Rates
Message and data rates may apply based on your mobile carrier's terms.
Privacy Policy
Your information will be handled in accordance with our Privacy Policy.
Cancellation / Opt-Out Instructions
You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After you opt out of text messaging, you will receive one additional message confirming your request has been processed.
Help / Customer Support
Text the word HELP to (865) 999-5988 for support. You may also contact us directly at (865) 999-5988 or office@heelex.net.
Liability
We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.
Eligibility
You must be at least 18 years old (or have the consent of a parent or legal guardian) to opt in to text messaging from us.
Not Medical Advice
SMS messages from us, and content on this Site, are for informational and care-coordination purposes only. They are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified health provider for any questions about a medical condition. SMS is not encrypted end-to-end; do not include diagnoses, lab results, insurance ID numbers, dates of birth, Social Security numbers, or other sensitive identifiers in text messages. For anything sensitive, please call our office directly.
Use of the Site
The https://www.heelex.net website is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses. To the fullest extent permitted by law, HEELEX, LLC and its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site.
Intellectual Property
All content on the Site — text, graphics, logos, images, and software — is the property of HEELEX, LLC or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws. You may view and print content for personal, non-commercial use; you may not reproduce, distribute, modify, or create derivative works without our prior written consent.
Governing Law
These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or your use of the Site or our SMS service shall be brought exclusively in the state or federal courts located in Knoxville, TN.
Changes to these Terms
We may update these Terms from time to time. The most current version is always posted at https://www.heelex.net/terms-and-conditions with an updated "Effective" date. Continued use of the Site or continued SMS opt-in after a change indicates your acceptance of the revised Terms.
Contact Us
- Phone: (865) 999-5988
- Email: office@heelex.net
- Mail: HEELEX, LLC, 6450 Kingston Pike, Suite 2, Knoxville, TN 37919